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Guides: managed IT, AI and automation

Plain answers for anyone choosing an IT support company or managed service provider, or working out what AI and automation could do for them, with figures from the register. No provider pays to be mentioned, and none is recommended.

Choosing and checking a managed IT provider

What is a managed service provider (MSP)?What an MSP does, how it differs from break-fix support, an MSSP or a consultancy, how it is priced, and how many there are in the UK.
How to choose a managed IT provider, and the questions to askA shortlist, a check that each provider is real, and the questions on service, security, price, people and leaving.
How to check an MSP before you hire itLook a provider up on the register, then eight checks you can make yourself from public records.
UK MSP statistics8,242 UK managed IT companies counted: age, size, towns, and what their websites say.

AI and automation

Business process automation, automation as a service, AI strategy and implementation, and how to ask your provider where it stands.

What is business process automation?What it is, what to automate first, how to work out whether it pays, and who should build it.
Automation as a service: what it is and what to askAutomations built, run and looked after for a monthly fee, and why your MSP may be the one to do it.
AI strategy for a small or mid-sized businessStart from the work, get the data and permissions ready, set the rules, then pick the tools.
AI implementation: from pilot to everyday useOne process, a baseline, a small pilot with guardrails, then roll-out, training and upkeep.
Is your MSP offering AI and automation?Look your provider up, see what it has told the register, and send it the questions.